Terms & Conditions of Sale

I'TEA Supply B.V.

Version 1.0 · Effective 6 August 2026

1. Identity and scope

These Terms & Conditions of Sale (the Terms) apply to all quotations, offers, website orders, sales orders, invoices, deliveries, services, and other agreements between:

I'TEA Supply B.V.

​Schieweg 87G

​2627 AT Delft

​The Netherlands

​KVK: 83925279

​Email: info@iteasupply.com

​Telephone / WhatsApp: +31 6 25491808

In these Terms, I'TEA Supply B.V. is referred to as I'TEA, we, us, or our. The purchaser is referred to as the Customer or you.

Our webshop and these Terms are intended for business customers purchasing in the course of their trade or profession. By placing an order, the Customer confirms that it is acting as a business. The Customer's own purchase conditions or other general conditions do not apply unless we expressly accept them in writing.

If the Customer is legally a consumer, mandatory consumer rights prevail over any conflicting provision in these Terms.

2. Formation of the agreement

1. Product listings, stock indications, price lists, samples, catalogues, and quotations are invitations to place an order unless expressly stated otherwise.
2. An order becomes binding when we issue a written order confirmation, accept online payment, or begin performance, whichever occurs first.
3. We may refuse or cancel an order before dispatch if a product is unavailable, a price or product description contains an evident error, payment or credit approval fails, export or sanctions rules prevent supply, or we reasonably suspect fraud or misuse.
4. Images, colours, dimensions, yields, recipes, and product descriptions are indicative. Minor variations that do not materially affect the agreed functionality or specification do not constitute a defect.
5. The Customer must verify product selection, quantity, delivery address, invoice details, VAT details, allergens, technical requirements, and compatibility before confirming an order.

3. Prices, VAT, and payment

1. Unless stated otherwise, prices are in euros, exclude VAT, delivery charges, customs duties, import taxes, installation, and other governmental charges.
2. Website orders must be paid before dispatch unless we have expressly granted the Customer a written credit term. Any agreed credit term shown on the order confirmation or invoice takes priority.
3. The Customer may not suspend payment or set off any amount without our prior written agreement, except where mandatory law provides otherwise.
4. Late payments carry the statutory commercial interest applicable in the Netherlands. The Customer is also liable for reasonable extrajudicial collection costs and legal costs permitted by law.
5. Ownership of all goods remains with I'TEA until all amounts relating to the relevant deliveries, including interest and collection costs, have been paid in full. Until then, the Customer must keep the goods identifiable, properly stored, and insured and may not pledge them.

4. Delivery, lead times, and risk

1. Delivery dates and lead times are estimates unless we expressly confirm a fixed deadline in writing. A delay does not automatically entitle the Customer to damages or cancellation.
2. We may make partial deliveries and invoice them separately.
3. Unless a specific Incoterm is agreed in writing, delivery occurs and risk passes when the goods are delivered at the delivery address stated in the order. If the Customer appoints or arranges its own carrier, risk passes when the goods are handed to that carrier.
4. The Customer must ensure that the delivery address is correct, accessible, attended, and suitable for unloading. Additional storage, redelivery, waiting, or return costs caused by the Customer are charged to the Customer.
5. For deliveries outside the Netherlands, the Customer is responsible for import formalities, local permits, customs duties, taxes, and destination-country requirements unless expressly agreed otherwise.

5. Inspection and 3-day after-sales claim policy

1. The Customer must inspect the quantity, product identity, outer packaging, visible condition, batch information, and, where reasonably possible, the functioning of equipment immediately upon delivery.
2. Visible transport damage, shortages, wrong products, or other defects reasonably discoverable during this inspection must be reported in writing within 3 calendar days after the carrier's recorded delivery time.

3. The claim must be sent to info@iteasupply.com and include:

   • the order and/or invoice number;
   • the product name, quantity affected, batch or lot number, and best-before date where applicable;
   • clear photographs of the shipping label, all sides of the outer carton, internal packaging, damage or discrepancy, and the complete affected product;
   • for equipment or functional issues, a clear video showing the problem, serial number, display message, setup, and steps taken; and
   • a short description of the issue and the requested resolution.
4. The Customer must preserve the goods, shipping carton, labels, seals, accessories, and other evidence and must not discard, repair, resell, process, or return the affected goods until we give written instructions. Failure to preserve evidence may prevent us or the carrier from verifying the claim.
5. Signing a carrier's delivery receipt without noting visible damage may affect a transport claim. Where possible, visible damage must be recorded with the carrier at delivery.
6. A hidden defect that could not reasonably have been found during the initial inspection must be reported in writing without undue delay after discovery, with the same supporting evidence. The 3-day reporting period does not remove rights that cannot lawfully be excluded.
7. A notification is not an automatic admission of liability or approval of a refund. We will assess the evidence and may inspect or test the goods.

6. Remedies and returns

1. If we accept a claim, we may, as appropriate and subject to mandatory law, repair the product, replace the affected quantity, supply the missing quantity, issue a credit note, or refund the price paid for the affected product. We choose the proportionate remedy after assessment, unless mandatory law requires otherwise.
2. No product may be returned without our prior written return authorisation and instructions. Unauthorised returns may be refused and returned at the Customer's expense.
3. Business customers have no automatic cooling-off or change-of-mind return right. A return of correctly supplied standard goods may be accepted solely at our discretion, provided the goods are unopened, unused, undamaged, in original saleable packaging, and within shelf life. We may deduct transport, inspection, and a reasonable restocking charge.
4. Food products, ingredients, opened goods, goods with a broken hygiene or tamper seal, refrigerated or temperature-sensitive goods, custom-made products, private-label products, specially ordered goods, and software or licences that have been activated cannot be returned unless defective or incorrectly supplied and the return is authorised by us.
5. Unless the claim is accepted as our responsibility, the Customer bears all return transport costs and transport risk.

7. Exclusions from after-sales coverage

To the extent permitted by law, a claim may be rejected where the issue results from:

• incorrect, unsafe, or unsuitable storage, handling, transport, preparation, dilution, installation, cleaning, maintenance, or use after delivery;
• use contrary to the label, technical documentation, recipe instructions, safety warnings, or our reasonable instructions;
• normal wear and tear, consumable parts, accidental damage, power or water-quality problems, unauthorised repair or modification, or use with incompatible products;
• use or resale after the Customer knew or should reasonably have known of the issue;
• natural or technically acceptable variation in colour, taste, texture, crop, appearance, or packaging that remains within specification;
• the passing of a best-before date after delivery, where the goods complied with any expressly agreed minimum remaining shelf life at delivery; or
• incomplete, altered, misleading, or unverifiable evidence.

8. Cancellation and changes

1. A Customer request to cancel or amend an order is effective only after our written acceptance.
2. Once picking, production, customisation, import, or dispatch has started, we may refuse cancellation or charge all costs already incurred.
3. Custom, private-label, special-order, pre-order, and made-to-specification products cannot be cancelled after confirmation unless we agree otherwise in writing.

9. Food products, allergens, and professional use

1. Product specifications, ingredient lists, allergen information, certificates, recipes, and preparation guidance are based on information available at the relevant time. The label on the delivered product and the latest approved specification take priority over general marketing or recipe material.
2. The Customer is responsible for checking the delivered label and current specification before use or resale, maintaining traceability and batch records, applying FIFO/FEFO stock rotation, and following stated storage and preparation conditions.
3. The Customer, as the food business operator placing its own finished drinks or food on the market, remains responsible for its recipes, dosage, hygiene, allergen controls, menu and label information, nutrition or health claims, local-language information, staff training, and compliance in every country where it sells.
4. Recipes, yield estimates, menu advice, training, and samples are practical guidance only. Results depend on equipment, water, temperature, ingredients, storage, staff execution, and local conditions; identical commercial results are not guaranteed.
5. If a safety, contamination, labelling, or traceability concern is suspected, the Customer must immediately stop using and selling the affected batch, isolate it, preserve records, and contact us. The Customer must cooperate with any safety notice, withdrawal, or recall.

10. Equipment, installation, and digital services

1. Equipment specifications, capacity, output, and performance figures assume correct installation, utilities, compatible ingredients, maintenance, and operating conditions. Site preparation, electrical supply, plumbing, internet, water treatment, permits, and suitability are the Customer's responsibility unless expressly included in our quotation.
2. Installation, commissioning, training, maintenance, spare parts, and on-site support are included only when expressly stated in the order confirmation or a separate service agreement.
3. Any commercial warranty stated on the product page, quotation, order confirmation, manufacturer warranty document, or separate service agreement applies according to its terms. It does not cover the exclusions in section 7.
4. Connected equipment, software, cloud functions, payment integrations, and third-party services may require internet access, subscriptions, updates, and third-party availability. We do not guarantee uninterrupted or error-free operation, but this does not exclude obligations expressly agreed in writing.

11. Intellectual property and confidentiality

1. All intellectual property rights in our brands, product content, photographs, manuals, software, machine configurations, recipes, training materials, designs, and know-how remain with I'TEA or its licensors.
2. The Customer receives only the limited right to use supplied materials for the intended operation of the purchased products. The Customer may not copy, publish, resell, reverse engineer, disclose, or use them to create competing materials or systems without prior written consent.
3. Non-public prices, recipes, technical settings, commercial proposals, and business information supplied by us must be kept confidential.

12. Liability

1. We are liable only for direct loss that is proven to have resulted from an attributable breach by us.
2. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, revenue, turnover, production, customers, contracts, data, goodwill, business interruption, or third-party claims.
3. To the maximum extent permitted by law, our aggregate liability arising from an event or series of related events is limited to the net invoice value, excluding VAT, of the affected goods or services. If our insurer pays a higher amount for the claim, liability is limited to that insured payment plus the applicable deductible.
4. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for intent or deliberate recklessness by our management and mandatory product liability.
5. The Customer must take reasonable steps to prevent and limit loss and must notify us promptly of any circumstance likely to lead to a claim.

13. Force majeure

We are not liable for delay or non-performance caused by circumstances beyond our reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, sanctions, government action, border or customs disruption, transport interruption, port congestion, cyberattack, utility or telecommunications outage, labour dispute, crop failure, raw-material shortage, supplier failure, or carrier failure. We may suspend performance, make a reasonable substitute or partial delivery, or terminate the affected part of the agreement if the force majeure continues for an unreasonable period.

14. Privacy

We process business contact, order, payment, delivery, support, and technical data to perform the agreement, meet legal obligations, prevent fraud, and provide customer service. Further information is provided in our Privacy Policy published on our website.

15. Governing law and disputes

1. All agreements and these Terms are governed exclusively by Dutch law.
2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
3. The parties will first try in good faith to resolve a dispute through written consultation. If that fails, the courts of The Hague, the Netherlands, have exclusive jurisdiction, except where mandatory law requires another competent court.

16. Final provisions

1. If a quotation, order confirmation, separate written agreement, or product-specific warranty expressly conflicts with these Terms, the more specific written term prevails for that subject.
2. If any provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision will be replaced by a valid provision that most closely reflects its commercial purpose.
3. We may update these Terms for future orders. The version made available before the Customer places the relevant order applies to that order.
4. English is the controlling language of these Terms. Any translation is provided for convenience unless mandatory law requires otherwise.

Contact and after-sales submissions

Email: info@iteasupply.com

Telephone / WhatsApp: +31 6 25491808

Address: I'TEA Supply B.V., Schieweg 87G, 2627 AT Delft, The Netherlands

Please include your order or invoice number in every after-sales message. Do not return goods before receiving written return instructions.